Arborview Management



	Arborview Management works with individual owner investment units, multiple units in multi-family buildings, as well as with condominium associations and their Trustees. Many owners wonder "Why do I need someone else to manage my property?" Here is one example of a common scenario: It's a wintry weekend and your tenant calls you at home with a maintenance request to fix their heat. You are in the middle of entertaining your guests, but must excuse yourself to attend to your tenant, since, by law, you must supply them with heat. You must first drive to the property in the snow, or if you have a maintenance person, you must track them down on a weekend evening to convince them to take care of the request. Once you or your maintenance person have arrived at the property, you determine that a special part is needed for the furnace. It is now 11pm, and nothing is open to be able to purchase this part. After all of that, you still can't fix their heat. You explain that you will return tomorrow, and hope that your tenants are forgiving people. You arrive home with nothing accomplished, and it is too late to resume your previously scheduled plans. With Arborview's assistance, you wouldn't have received a call at all. We would have taken the call from the tenant and immediately taken care of the situation without bothering you. We keep many extra parts and supplies in stock for these and other similar circumstances. Your Saturday night would have continued as previously planned, and your tenants' request would have been completed that night. This is just one example of many issues that can arrise at inconvenient moments causing headaches for owners. Arborview's goal is to eliminate these headaches by being prepared, proactive, and efficient. In addition to the advantages of management alone, we have many benefits for Owners and Trustees whose properties are managed by Arborview. These include a customer loyalty credit for owners who list with Arborview, and discounted rates for renovations completed by our in house contractors and restorations team. Management of an Individual Owner's Unit Arborview is currently averaging 100% occupancy for the investor owned rental properties that we manage. Services and benefits for our clients include: • Priority rental of your unit to avoid vacancies • Renewal leases prepared at no cost to you each year • Handing of all tenant maintenance calls and other complaints • Administration of cost management systems to keep repair/update costs minimal • Distribution of emergency phone numbers for 24 hour on call service • Implementation of periodic rent increases based on the market • Rent collection enforcement so there is zero lost rent • Addition of your tenant to our email list for almost instant replies Our property manager inspects units periodically and any signs of trouble are dealt with promptly. We collect the rent on the first day of the month and pay your condominium fee. You receive a net rent each month. You never have to send out a condo fee or deal with a tenant again. Best of all, as an extra bonus at year end, a statement is issued to you with all income and expenses for your unit. This saves you valuable time during tax preparation. Simply give the statement to your accountant and you are finished, no statements to prepare. This alone can be worth the cost of management. Management of a Building or Association Owners and Trustees receive similar benefits when Arborview manages a building as a whole. Overseeing a building is more complex than a single unit. Whether it's a 6 family style or a condominium complex, Arborview handles them all. Services and benefits for managing a building include: • Working hand-in-hand with Trustees • Issuing monthly income and balance statements • Annual budget analysis and preparation • Quarterly Trustee meetings • Annual Owners' meetings • Bill receipt and payment • Assessment collection/deposit • Condominium fee collection/deposit • Delinquent dues collection • Gathering of capital improvement bids • Daily/weekly building and common area maintenance • Weekly inspections • Laundry management and coin collection • And much, much more When Arborview manages your building, you don't have to think about a thing. Owners and Trustees receive all above services and more for a low monthly rate based on building size and specific needs. If you'd like to find out what Arborview can do for you, please contact our Property Manager.		Information Request Form Sample Lease and Addendum Management Contract Change of Ownership Info Form "Arborview's staff members are friendly and easy to work with. They really help us make 171 a nice place to live." -Matt Zahler, Board of Trustees 171 South Street "I am a trustee in a building that Arborview Companies has managed in Jamaica Plain for over ten years and I’d like to offer high praise for their service and professionalism. Arborview oversees all aspects of our building’s management from maintenance and repairs to cleaning, landscaping, and accounting. The trustees keep close contact with Arborview and I’ve always been very impressed by their genuine interest, their ability to listen and respond to our concerns and needs. I still remember when the owner, Paul Iantosca, at our invitation, first came to speak to us about their services. The same level of accessibility and cordiality has remained constant and, over the years, Arborview’s brand of personal attention and service has made us regard them as our neighbors and friends. I have no doubts I speak for the other trustees and residents when I say that contracting Arborview to manage our building was one of the best decisions we’ve made and we are all very appreciative for their service." -C. Vieira, Board of Trustees Pondview Condominiums